|Your happiness is our number one priority
at Luscious Gifts. If you receive any products that are damaged
or faulty, we will happily organise an exchange for you. Our delivery
agent assures recepient and shows the products is in working order
and not damaged.
You may return damaged or faulty goods within 7 days of receipt.
If a product is later deemed to be faulty, normal warranty conditions
for that product apply. It is the recipient's responsibility to
incur all costs and to follow warranty instructions as stated
on the product warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product,
a replacement will be dispatched (subject to availability) once
we receive the faulty return, at our cost. We reserve the final
right to determine if a product is actually faulty.
Cancelled or unwanted items will attract a Restocking Fee of
15%. Cancelled or unwanted items returned after 14 days will attract
Restocking Fees of 25%. Cancelled or unwanted items cannot be
returned after 14 days. Shipping fees are non-refundable. Please
ensure that all original items including packaging, manuals, etc...
are returned. It is your responsibility to ensure the goods are
adequately packaged to ensure that they are not damaged during
Note: Perishable items are only subject to return and refund
if its late or undelivered due to company.
Making a Return
To make a return to Luscious Gifts, please complete our Returns
Form. This is a Adobe Acrobat PDF file. If you do not already
have Adobe Acrobat installed, please click
here to download Adobe Acrobat.
Click here to open the Returns Form in a new window for printing.
Safely pack all items back into the box with the Returns Form.
* NOTE: Please ensure that all original items including packaging,
manuals, etc... are returned. It is your responsibility to ensure
the goods are adequately packaged to ensure that they are not
damaged during return transit.
Please send all Returns to: